Shipping Delivery Policy

At Tradiya, we aim to make shipping easy and reliable for all our B2B customers across the GCC region. This policy explains how we handle orders—from processing to delivery. Whether you are a buyer ordering products or a supplier sending goods, this page will help you understand the shipping steps, timelines, and responsibilities.

1. Where We Deliver

• We deliver to all six GCC countries:
  • Saudi Arabia
  • United Arab Emirates
  • Bahrain
  • Kuwait
  • Oman
  • Qatar
• We work with trusted delivery partners to reach cities, industrial areas, and remote locations.
• If the delivery address is outside our coverage area, we may not accept the order.
• Please ensure your address is correct and within the supported regions.

2. Order Processing Time

• Standard products: 2 to 5 working days
• Bulk or custom orders (via RFQ): 5 to 10 working days
• Pre-order items: Time will be shared during checkout or quotation
• Weekends and public holidays may cause delays.
• If there’s a supplier-side delay, we’ll inform you with a revised delivery date.

3. How We Ship

• We choose the best courier based on your order type.
• Buyers cannot select the courier, but all partners are reliable and trackable.
• We offer:
  • Standard Delivery
  • Freight Delivery (large/heavy goods)
  • Express Delivery (select areas only)
• The final method depends on size, urgency, and location.

4. Shipping Costs

• Shipping fees are based on weight, size, distance, and delivery speed.
• Fees are shown at checkout or in your RFQ quote.
• Extra charges may apply for:
  • Remote area deliveries
  • Re-delivery after failed attempts
  • Special handling (fragile/temperature-sensitive items)
• Unless otherwise mentioned, buyers cover the shipping cost.

5. Tracking Your Order

• After shipment, you’ll receive:
  • A tracking link via email or SMS
  • Estimated delivery date
  • Status updates and issue alerts
• You can also log into your Tradiya dashboard to track your order or download delivery slips.

6. Delivery Time and Delays

• We aim to deliver on time, but delays can occur due to:
  • Customs checks
  • Weather conditions
  • Busy seasons or holidays
  • Supplier issues
• We’ll notify you if your delivery is delayed with a new estimated date.

7. Receiving Your Delivery

• Ensure someone is available at the address to receive the delivery.
• Signature or company stamp may be required.
• Inspect the package upon arrival for damage or missing items.
• Report any issues within 48 hours. Late reports may affect return/refund eligibility.

8. Damaged or Wrong Items

• Report any issues within 48 hours of receiving the order.
• Send clear photos and a short explanation to support@tradiya.com.
• We’ll investigate and may offer:
  • Replacement
  • Refund
  • Store credit
• Reports after 48 hours may not be eligible for resolution.

9. Missed Deliveries

• Delivery partners will retry up to 2 times.
• If no one is available, the package may be returned to us.
• We can resend it, but additional shipping charges will apply.
• If unclaimed for 7+ business days, the order may be canceled with fees.

10. Need Help?

If you have questions about your shipment, please contact:

📧 Email: info@tradiya.com

📞 Phone: +966 54176 6969

Thank you for shopping with Tradiya.com! We appreciate your trust and will do our best to ensure a smooth delivery experience.