Return & Refund Policy

At Tradiya.com, we want our customers to be happy with their purchases. If you are not satisfied with a product, we offer a refund or exchange under certain conditions. Please read the details below to understand our refund and return process.

At Tradiya, we want to make sure every business using our platform is happy with their orders. This policy explains when and how you can return products or ask for a refund. It applies to all buyers and sellers using Tradiya across the GCC region.

1. When Can You Return a Product?

• The product is damaged, broken, or doesn’t work properly when it arrives
• You received the wrong item, wrong quantity, or wrong specification
• The product is expired or past its usable date (if applicable)
• It does not match the details shown in the listing or RFQ

You cannot return a product if:

• It was damaged after delivery due to misuse
• It was marked as non-returnable (e.g., custom-made or special order)
• It has minor scratches that don’t affect its functionality
• You try to return it after the allowed return period

2. Return Time Limits

• 48 hours for visible damage, missing parts, or incorrect products
• 7 days for items with internal or functional issues
• Late requests may be rejected

3. How to Request a Return

• Log in to your Tradiya account and go to "My Orders"
• Click on "Request Return" for the item
• Fill out the form with:
  • Reason for return
  • Photos or video of the issue
  • Whether the package is opened or unopened
• Submit the request and wait for our team to respond via email

4. What Happens After You Request a Return

• We review requests within 2–3 business days
• If approved, pickup will be arranged
• Products must be returned in original packaging with all parts
• Improper packaging may result in rejection or restocking fees

5. How We Collect the Return

• Our delivery partner will pick up from your registered address
• Large orders may need special transport
• Ensure someone is present for pickup
• You may be asked to drop it off at a designated location

6. Refund or Replacement Options

• After inspection, we may:
  • Send a replacement
  • Issue a full or partial refund
  • Add store credit to your Tradiya wallet
• Refund timelines:
  • Bank/card refund: 7–10 business days
  • Store credit: Within 2 business days
• Refund amount may vary based on:
  • Partial order returns
  • Applied discounts or promotions
  • Shipping fees (refunded only if it's our or seller’s fault)

7. What Sellers Must Do

• Accept valid return requests
• Replace damaged or incorrect products
• Assist Tradiya support with return resolution
• Non-compliance may lead to penalties or account suspension

8. What Buyers Must Do

• Check the items immediately after delivery
• Keep the original box, labels, and accessories
• Submit honest requests with proof
• False or excessive return claims may lead to account suspension

9. If You Disagree with the Return Outcome

• Email returns@tradiya.com within 3 days of the decision
• Include additional details or request escalation
• Senior support team will respond within 5 business days

10. When Returns May Be Rejected

• The product is used, altered, or tampered with
• It was a custom-made or non-returnable item
• Return was not requested within the allowed timeframe

11. Contact Us

• For help with returns or refunds, please contact us:

📧 Email: info@tradiya.com

📞 Customer Service: +966 54176 6969

We are here to assist you and ensure a smooth shopping experience at Tradiya.com. Thank you for choosing us!