Seller Agreement

This agreement explains the rules and responsibilities between Tradiya (called “we” or “our”) and you, a registered seller, using our B2B platform to list and sell products. By signing up as a seller and using our services, you agree to follow these terms and other related policies.

1. Who Can Become a Seller

• Your business must:
  • Be officially registered in one of the GCC countries (Saudi Arabia, UAE, Bahrain, Kuwait, Qatar, or Oman)
  • Have a valid business license and tax/VAT registration (if required)
  • Be allowed to sell industrial or construction products under local laws
• During registration, you’ll need to provide:
  • A copy of your business license
  • Tax/VAT certificate (if required)
  • Authorized signatory and bank account details
• Tradiya will verify seller applications and may reject those that don’t meet our requirements.

2. Product Listings and Information

• Sellers are responsible for accurate and complete product details.
• Each product listing must include:
  • Product name and description
  • Technical details
  • Base price (before Tradiya adds margin)
  • Stock availability and delivery time
  • Product images
  • Package size and weight
• By listing products, sellers confirm:
  • Items are real, legal, and allowed for sale
  • Information is original and not misleading
  • Stock levels and availability are regularly updated
• Tradiya may edit or remove listings that do not meet guidelines.

3. Pricing and Platform Margin

• Sellers provide base prices; Tradiya adds a margin based on product type, demand, and platform costs.
• Sellers must not:
  • Advertise lower prices outside Tradiya
  • Sell to Tradiya buyers outside the platform
• Sellers must notify Tradiya of any pricing or delivery changes before updates go live.

4. Order Handling and Delivery

• Sellers must:
  • Confirm receipt of orders within 1 business day
  • Prepare and ship orders within the agreed time
  • Use Tradiya’s delivery partners (unless approved otherwise)
  • Provide shipping documents like invoices and packing slips
• Late or missed deliveries may result in penalties, reduced visibility, or account suspension.

5. Packing and Shipping Labels

• Sellers must ensure:
  • Products are safely packed
  • Each package is labeled with the Tradiya order number and product info
  • Hazardous items follow legal labeling and shipping regulations
• Improper labeling or packaging may lead to rejections or returns at the seller’s cost.

6. Returns and Disputes

• Tradiya handles return and refund requests from buyers.
• Sellers agree to:
  • Accept returns of defective, damaged, or incorrect products
  • Respond promptly to disputes and resolve them
  • Cover return shipping costs when at fault
• Each case is reviewed based on shipping documents, photos, and feedback.

7. Getting Paid

• Tradiya collects payments and releases them to sellers after deducting margin and any applicable fees.
• You will receive:
  • Payments within [Insert Number] days after confirming delivery
  • Reports for each transaction
  • Bank transfers to your registered account
• Payment may be delayed if required documents are missing or if disputes are unresolved.

8. Seller Conduct

• Sellers must:
  • Follow Tradiya’s pricing and communication policies
  • Avoid selling counterfeit or prohibited items
  • Provide timely and high-quality customer service
• Non-compliance may lead to listing removal or account suspension.

9. Product Content Rights

• You retain ownership of your product content.
• By listing, you grant Tradiya the right to:
  • Use your content to promote listings
  • Feature products in ads, emails, and affiliate campaigns
• This permission is free and helps drive visibility and sales.

10. Confidential Information

• All business-related information shared between you and Tradiya (e.g., pricing, orders, buyer details) is confidential.
• You may not share such information without Tradiya’s written consent.

11. Ending or Suspending the Seller Account

• Tradiya reserves the right to suspend or terminate accounts that:
  • Frequently cancel or delay orders
  • Violate platform rules or legal regulations
  • Engage in unethical behavior or fraud
  • Receive excessive unresolved complaints
• Pending payments may be held during the investigation process.

12. Contact for Seller Help

If you have questions or need assistance, please contact:

📧 Email: info@tradiya.com

📞 Seller Support: +966 54176 6969

Thank you for partnering with Tradiya.com and contributing to a strong and reliable B2B marketplace.